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T&Cs - General Terms and Conditions

§ 1 – Provider, inclusion of the General Terms and Conditions

(1) The provider and contractual partner for the goods presented in the “navucko” shop is Natasa Vuckovic, Stader Str. 56, 21075 Hamburg, Germany (please do not use this address for returns) .

(2) These general terms and conditions are part of every contractual agreement between the provider and the respective customer. Any conflicting general terms and conditions of the customer are rejected.

§ 2 – Offer of goods and conclusion of contract

(1) The provider offers the items shown in his shop "navucko" for sale. The color representation of the items on the website may vary slightly depending on the Internet browser used and the monitor settings of the customer; these deviations can never be completely avoided technically.

(2) The selection of goods, conclusion of the contract and contract execution shall be carried out in German at the customer’s discretion.

(3) The provider delivers within Germany and to some countries in the European Union and other EU countries. You can find more information about shipping here .

(4) The customer selects the desired goods by either placing them in the shopping cart using the "Add to shopping cart" button and continuing the purchase or by completing the item selection using the "Checkout" button. After entering their personal data and the desired payment method, the customer can submit their order to the provider in a binding manner by clicking the "Buy" button in the "Check order" section of the order. The customer has the option of viewing and changing the data provided as part of the order or canceling the order completely at any time until their order is sent.

(5) The provider makes a binding purchase offer for the goods presented in the provider's shop. By sending the order request via the "Buy" button in the "Check order" order step, the customer accepts the purchase offer. The provider confirms the conclusion of the contract by email (contract confirmation).

(6) The content of concluded contracts will be sent to the customer by email.

(7) In the event of delivery obstacles or other circumstances that would prevent the contract from being fulfilled, the provider will inform the customer by email. Partial delivery will only be made with the customer's consent.

§ 3 – Prices and payment

(1) All product prices are final prices plus shipping costs. The fees include 19% sales tax or the respective tax from the country from which the order is placed.

(2) The shipping costs are listed in the "Shipping" section or explained again here .

(3) For deliveries outside the European Union, customs duties and import sales tax may apply, which must be paid by the customer to the customs authorities upon receipt of the shipment. These duties are in addition to the purchase price and shipping costs and are beyond the control of the provider.

(4) The provider delivers, at the customer's discretion, against advance payment by bank transfer, against advance payment by PayPal payment or against advance payment by credit card payment. Payments must be made in euros. The provider only accepts transfers from abroad as fee-free payments in euros.

(5) For all orders, a payment period of one week from receipt of the contract confirmation applies. The provider will hold the desired goods for the customer during the payment period. It is the customer's responsibility to make his payment in good time so that it is received by the provider within the period. The provider reserves the right to withdraw from the purchase contract and sell the goods elsewhere if payment is not received by the end of the period. Any payment received from the customer after withdrawal will be refunded to the customer.

§ 4 – Shipping, delivery times

(1) The provider shall hand over the goods to be delivered to the shipping company within the specified delivery time after receipt of payment.

(2) Unless otherwise stated in the item description, the shipping company requires approximately 3-5 working days for delivery within Germany and – depending on the distance – up to 19 working days to other countries.

(3) If delivery to the customer fails because the customer has provided an incorrect or incomplete delivery address or is not available at the time of delivery, a new delivery attempt will only be made if the customer covers the costs of the new delivery. The new shipping costs correspond to the shipping costs agreed upon when the contract was concluded. The provider will inform the customer of the necessary costs of a new delivery by email. A new delivery will only be made after payment of these costs has been received.

§ 5 – Right of withdrawal

The customer has the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which the customer or a third party other than the carrier designated by the customer takes possession of the last goods.

To register the cancellation, it is necessary to send an email to the following email address, after which the customer will receive all information for the return:

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of foreign shipments and the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You will bear the direct cost of returning the goods.

The returned goods must be in their original packaging, clean and unused.
You must pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

The return must be made as delivered in a separate shipping box. If the return is made only in the outer packaging of the product and arrives damaged, we can unfortunately only refund half of the invoice amount.

Exceptions to the right of withdrawal:
The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

End of revocation.

§ 6 – Warranty

The purchaser's warranty rights are governed by statutory provisions. For consumers with permanent residence in Portugal, a two-year reversal of the burden of proof in favor of the consumer applies, in deviation from Section 476 of the German Civil Code and in accordance with Portuguese law.

§ 7 – Final provisions

(1) The provider collects and processes the data entered by the customer as part of his purchase for the purpose of processing and fulfilling the contract. If the customer uses the PayPal service to pay for his purchase, the PayPal data protection regulations apply to the payment process. PayPal acts as a vicarious agent of the customer, not of the provider.

(2) The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. However, German law shall not apply to consumers permanently resident outside Germany if the consumer's national law contains provisions from which no contractual derogation may be made to the detriment of the consumer.

(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the parties agree that the place of jurisdiction shall be the registered office of the provider.

(4) Should individual provisions of these general terms and conditions prove to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.